Info in English

We are the largest private health insurance company in Slovakia with 1.4 million members. We work together with all types of medical establishments, hospitals and laboratories. We also provide above-standard services.

Aktualizované: 30. 07. 2015

Contacts

We can be contacted in our branches, on our 24 hour Customer Hotline 0850 850 850 or by email at info@dovera.sk.

EU and EEA

A fundamental instruction for our members originating from the EU or the EEA: you can only be insured in one country in the Union, that is where you work, do business or where your main residence is, or where you have permanent residence.

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Using the filter, you can choose the situation which concerns you and find out what you should do about your health insurance.

 
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I am studying in Slovakia

There is no general rule for foreign students in higher education in Slovakia.
If your permanent residence is in a country of the EU, Norway, Lichtenstein, Switzerland, Serbia or Iceland, you do not have to register with any health insurance company in Slovakia.

You remain insured in your country of residence. If you require a medical examination or hospitalisation during your studies in Slovakia, you must present your European insurance card. You can receive treatment using your European insurance card in the public network of contractual doctors.

Beware – doctors can invoice fees which are not reimbursed by public health insurance. Always be sure to check with the doctor beforehand.

If you come from a country other than the EU, Norway, Lichtenstein, Iceland, Serbia or Switzerland and you are studying based on a inter-governmental agreement (you can find information on the inter-governmental agreement with your country on this website.

You require health insurance in Slovakia. Within eight days of the start of your studies in Slovakia, you must fill in an application form for health insurance and attach the confirmation of your studies based on an inter-governmental agreement. Otherwise you will only receive emergency treatment and you will be required to pay for any other medical acts (eg. planned treatment in a doctor’s surgery, planned hospitalisation) to their full amount.

What you must do:

  1. Download the application form for Dôvera here , fill it in.
  2. In your school, ask for a confirmation of study.
  3. From the Ministry of Education, ask for a confirmation stating that you are insured as part of international agreements and obligations - find it here.
  4. Submit the application together with copies of both confirmations; preferably in person at any branch or send by post to: Dôvera zdravotná poisťovňa, a. s., Cintorínska 5, 949 01 Nitra.
  5. Within five days of the confirmation of your application, we will issue you an insurance card which you can use as identification at the doctor’s or in the chemist’s. When filling in the form, you can choose whether you want the card sent by post to the contact address you have supplied or whether you want to collect it in person.

If you finish your studies and leave Slovakia:

  • you must declare this fact to us and terminate your health insurance in Slovakia. All you need to do is send your declaration of the end of studies, and therefore of your insurance, by email to info@dovera.sk,
  • you must also return us the insurance card which we issued for you.

If you do not belong to either of the above-mentioned two groups, we recommend you arrange commercial insurance for medical costs. You are not entitled to public health insurance.

I am a foreign Slovak

European legislation concerning health insurance does not recognise this status. No advantages or reductions result from the status of foreign Slovak. If, for example, you are a student, the same rules apply to you as to other foreign students according to their country of permanent residence.

I work in Slovakia

The information provided below concerns employees who are not Slovak nationals working in companies in Slovakia, where the location of their work is in Slovakia, with the exception of diplomats.

Within eight days of the start of employment, you must register with a public health insurance company in Slovakia. If you are not insured, you will only receive emergency medical treatment and you will be required to pay for any other medical acts (eg. planned treatment in a doctor’s surgery, planned hospitalisation) to their full amount.

How to register as a foreign employee

Either your employer (based on a power of attorney signed by you) registers you for public health insurance or you can proceed using the following steps:

  1. Download the application form for Dôvera here, fill it in and sign it.
  2. Ask your employer for a confirmation of employment. It can be in Slovak or in another language.
  3. Submit the application together with a copy of the confirmation; preferably in person at any branch or send by post to: Dôvera zdravotná poisťovňa, a. s., Cintorínska 5, 949 01 Nitra.
  4. Within five days of the confirmation of your application, we will issue you an insurance card which you can use as identification at the doctor’s or in the chemist’s. When filling in the form, you can choose whether you want the card sent by post to the contact address you have supplied or whether you want to collect it in person.

If you terminate your employment and leave Slovakia, you must declare this fact to us and terminate your health insurance in Slovakia. Send us your declaration by email to info@dovera.sk. Don’t forget your obligation to return us the insurance card which we issued for you.

I am doing business in Slovakia

This basic set of instructions concerns self-employed persons regardless of whether they have obtained the authorisation to carry out this activity in Slovakia or in their home country or in another country and who will be carrying out this activity in Slovakia: within eight days of the start of your business, you must register with the public health insurance in the Slovak Republic. If you are not insured, you will only receive emergency medical treatment and you will be required to pay for any other medical acts (eg. planned treatment in a doctor’s surgery, planned hospitalisation) to their full amount.

If you will be doing business based on an authorisation issued in Slovakia, the simplest way is to arrange public health in the same place; it is called the Single Contact Place. If you are going to be doing business based on an authorisation from another country, please follow these instructions: 

  1. Download the application form for Dôvera here, fill it in and sign it.
  2. Prepare a copy of your authorisation for carrying out the self-employed activity (eg. trade licence, concession licence).
  3. Submit the application together with a copy of the confirmation; preferably in person at any branch or send by post to: Dôvera zdravotná poisťovňa, a. s., Cintorínska 5, 949 01 Nitra.
  4. Within five days of the confirmation of your application, we will issue you an insurance card which you can use as identification at the doctor’s or in the chemist’s. When filling in the form, you can choose whether you want the card sent by post to the contact address you have supplied or whether you want to collect it in person. 

If you terminate your business activity and leave Slovakia, you must declare this fact to us and terminate your health insurance in Slovakia – all you need to do is inform us by email at info@dovera.sk. You must also return us the insurance card which we issued for you.

I have been granted permanent residence in Slovakia

If you have been granted permanent residence in Slovakia and you do not have public health insurance abroad, you must register within eight days with a Slovak health insurance company.

What you need to do:

  1. Download the application form for Dôvera here, fill it in and sign it.
  2. Prepare a copy of your identification document (identification card, where your type of residence is indicated).
  3. Submit the application together with a copy of the confirmation; preferably in person at any branch or send by post to Dôvera zdravotná poisťovňa, a. s., Cintorínska 5, 949 01 Nitra.
  4. Within five days of the confirmation of your application, we will issue you an insurance card which you can use as identification at the doctor’s or in the chemist’s. When filling in the form, you can choose whether you want the card sent by post to the contact address you have supplied or whether you want to collect it in person. 

When you require treatment

In the event of an ordinary illness, first visit a general practitioner. Every adult should have his/ her own general practitioner and children should have a paediatric doctor. This doctor decides whether he will treat you or send you to a specialist or directly to hospital. Choose specialists and hospitals with whom we have a signed contract on providing health care (list on the internet...)

A specialist can also recommend you to another specialist, suggest hospitalisation, prescribe spa treatment, medical aids, carry out blood tests and various tests, send you for an X-ray or prescribe medication.

TIP: Gynaecological care for women and dental care is also included in ambulatory care. In the case of gynaecologists and dentists, too, check whether they have a contract with us.
You can go into hospital as an acute or planned case, when your doctor cannot help you. Whether you are an acute patient or not is decided by the doctor providing the treatment, usually the doctor in the hospital.

Emergency

Emergency treatment requires sudden changes in one’s medical condition which cause an immediate threat to your life, or one of your basic life functions. Childbirth is also included in this category. An acute patient goes into hospital immediately. You pay nothing for acute care. Planned hospitalisations can be postponed. There is usually a waiting list, unlike acute cases. Whether you can wait or not is decided by the doctor providing the treatment in the hospital you have chosen. 

A suitable alternative to hospitalisation is modern one-day treatment in specialised clinics or hospitals.

Dôvera above-standard care

Take advantage of above-standard care with Dôvera health insurance

Above-standard health care
Above-standard services
Above-standard benefits
Vaccinate yourself at a good price against:We provide you with:Only from us:
  • hepatitis A and B
  • influenza
  • pneumococcal infections
  • tick-borne encephalitis
  • HPV virus (causing cervical cancer)

  • The Safe Medication service and warnings against interactions between medications
  • Electronic health care of the future in our Electronic branch
  • Baby insurance in the comfort of your own home
  • Customer Hotline 0850 850 850
  • A general practitioner even when you’re away from home
  • Reminder for preventive check-ups and information on your planned hospitalisation 

  • Discounts on treatment in selected hospitals and policlinics
  • Better deals on preventive programmes in the network of ProCare private policlinics 
  • Cheaper vitamins

Take advantage of:Simplify your life:You get:
  • Faster and comfortable appointments for preventive mammograms within 10 days
  • Baby box with the “Dôvera Little Advisor” brochure for mothers at the birth of their child

  • Access to information on your health and contributions paid
  • Declaration obligations carried out,
  • Filling in and sending forms and applications
  • Looking for a blood donor

  • A breathing monitor for your child with a discount
  • Vitamins for blood donors
  • A child’s insurance card for children up to the age of ten